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Under the selected category, right-click on the Dino-Lite and select Properties.In the Device Manager window, open the Imaging Devices category, or, if that category is not visible, open the Other Devices category.In the computer management window, select Device Manager.Right-click on Computer, My Computer, or This PC on your desktop or start menu, then select Manage.If the problem continues, check the Windows device manager for more information If you are using a Dino-Lite with model number including 7013 and it is not being recognized, please contact us for support.Ĭlick here for steps to resolve this issue Click here for steps to resolve this issue.Īre you using a Dino-Lite with model number 7013? Windows 8 and 10 introduces increased driver security which impacts compatibility with some older models.
#Coolingtech software install
If your installed version of DinoCapture 2.0 is older, download and install the latest version.Īre you using an older Dino-Lite with model number 211, 311, 313, 411, or 413 and a computer with Windows 8 or above? Is the latest DinoCapture software installed?Ĭheck the currently installed version, click the help icon (i), then select About DinoCapture 2.0. Make sure the hub or extension cable is USB 2.0 or above, or connect directly to the PC.
![coolingtech software coolingtech software](https://cdn.shopify.com/s/files/1/0745/0549/products/ScreenShot2.jpg)
Some USB hubs and extension cables are too slow to support the Dino-Lite. Is the Dino-Lite connected using a USB hub or extension cable? If already connected, try a different USB port. After installing the driver, disconnect and reconnect the device.Ĭonnect the Dino-Lite via USB. If you have one of these older models and are having this problem, download the driver that corresponds to your microscope from our downloads page here. Older models with 3-digit numbers such as 311, 313, 411, 413 require a separate driver install.
![coolingtech software coolingtech software](https://i.imgur.com/YNkMOMp.jpg)
#Coolingtech software drivers
Windows updates may prevent your Dino-Lite from appearing in DinoCaptureĭownload and reinstall the latest version of DinoCapture 2.0: Īre the necessary device drivers installed?ĭino-Lite models with 4-digit model numbers such as 3113, 4113, 4115, 7915, do not require a driver to be installed. Please see this support article for more information. Recent Windows 10 Update blocks cameras Most common